Return Policy

Return Policy
  • We will accept authorized returns
  • Returns are accepted as long as the request is made to return the item within 30 days of receiving the merchandise.
  • Please contact us here designsbydena@gmail.com to receive an Return Authorization Number (RAN) for your return.
  • Please include your Order#, items returning, and the reason for the return.
  • We will provide the return address for our Merchandise Return Department. DO NOT return the items directly to the address noted on the original packaging. Only send to the address that our customer service provided.
  • We can only issue the refund when we get the package back. We will notify you by e-mail at that time.
  •  Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours with Paypal and 7-15 business days with credit card for your refund to appear.
  • 7. No return on promotional items or items on sale.These items are "final sale".

  • Returns are NOT accepted for Undergarments, Hosiery
  • We will not refund for merchandise that was not received. You are responsible for filing a claim with the postal carrier.